Customer Service Rep - Onsite

Pay Rate: $23.33/hr.

Job Start Date - 8/31/26

Job End Date - 2/26/27

Job Description -

100% onsite

Potential to extend and/or convert

The Customer Service Operations Associate ("CSOA") - Filing Contractor is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSOA is primarily responsible for supporting the filing team, PTO administration, and preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries

Submit 50-100 applications per week (varies based on complexity of filings)

Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure

Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL's onboarding and/or research teams

Operate efficiently within an internal collaborative team environment

Maintain multiple projects at one time

Assist workload when a filing team member is on PTO

OTHER DUTIES

Other duties as assigned. Ex. Perform account audits, assist Operations Team in office during heavy mailing months.

JOB QUALIFICATIONS

Education: Minimum Bachelor's degree, or equivalent experience

Experience: 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast paced environment
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency
• Top of the line organization skills in all facets of project workflow
• Superb time management skills
• Ability to maintain a customer centric focus and work ethic at all times

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.